Frequently Asked Questions
This page answers the most frequently asked questions that we receive from our customers.
CUSTOMER SERVICE
We are available from 8:00 am to 7:00 pm Monday through Friday and 9:00 am to 3:00 pm Saturdays. Our mission is to build a relationship with you and your team so we can properly outfit your team year after year.
We need to understand what your goals are for outfitting your team. A uniform order process should not be tedious or stressful. If you can provide us with your uniform requirements, we will provide you will all the information and designs you need to make the right decision. Once you submit a quick quote request, we will contact you with basic pricing as well as design options within 24 hours.
For customers’ shopping price only, we also offer stock uniforms and apparel items.
The best way to check on your order is to e-mail us at info@theimperialpoint.com If your question is urgent you can call us toll free at 1-800-801-4884 (US customers only). Be prepared to tell us your name, order number, and team name.
PRICING
Imperial Point has the capability to manufacture custom sublimated uniforms and sell direct to clubs and teams giving us a competitive advantage in pricing. We want your team to look amazing and do it at an affordable price. We are driven to be the most effective uniform manufacturer for volleyball uniforms on the market.
Imperial Point does accept applications for its reseller program. Dealers interested in selling Imperial Point can call us at 1-800-801-4884 to learn more about the program.
Yes, we have many discount programs. For information, please call us at 1-800-801-4884.
SIZING
Please make sure to reference our size charts for uniforms. When using our sizing charts, remember our charts are based on garment measurements. Take a current jersey that fits your player and measure across the chest, from armpit to armpit, and then double that measurement. This gives the proper garment measurement for the chest. Do the same measuring technique for the waist on the player’s shorts or bottoms.
Since we are a custom uniform manufacturer, we have developed our size chart based on our experience and the fit you want. We have targeted to have a comfortable form fit for our women and men’s uniforms. Sizing differentiates through brands and industry standards.
For customers’ shopping price only, we also offer stock uniforms and apparel items.
Imperial Point will outfit your team in a uniform that fits properly. We base all measurements off our sizing charts but can make larger or smaller sizes if requested. Please contact us to go over your special sizing needs.
ORDERING QUESTIONS
We will start production and confirm your order with a fifty (50%) percent down payment. We require all orders to be paid in full before delivery. For purchase orders, please contact us to go over specific terms and conditions.
Changes to an order that has already been confirmed by the customer are subject to a production fee.
Yes, we do. We hold a card on file for the return. All samples must be returned or the credit card will be charged.
DELIVERY
We work around your need by date. The standard delivery time is 3-4 weeks for our custom sublimated uniforms. We want your business! Tell us when you need your uniforms and we will set a delivery date.
This depends on the time of year. For detailed delivery information, call us toll free at 1-800-801-4884.
For customers’ shopping price only, we also offer stock uniforms and apparel items.
SAMPLES
Yes, we do. We hold a card on file for the return. All samples must be returned or the credit card will be charged.
Yes, custom mockup designs are free. Call us at 1-800-801-4884 to receive your designs. Remember, with our ability to sublimate, you have the ability to design your own custom uniform! And we guarantee your uniforms will be an exact copy of the mockups we send to you.
GENERAL PRODUCT QUESTIONS
Imperial Point sells custom sublimated uniforms, warm-ups, screened and embroidered t-shirts, coach shirts, volleyballs, kneepads, team bags, and other items. Ask about our player packages or browse our products here
Imperial Point produces it’s own custom sublimated uniforms. By producing our own custom uniforms in the USA, we are able to keep a top quality production and provide a fast turn around time on every order. This our Home Court Advantage!
For customers’ shopping price only, we also offer stock uniforms and apparel items.
Sublimation gives the best look with no limitations on designs that will last many seasons. After extensive research, we built a strong relationship with a research staff and a great service team devoted to the field of sublimated sportswear. With our ability to cut and sew everything in-house for this sublimation process, our uniforms are priced affordably and we’re able to produce them quickly. The bottom line is that sublimation is the highest quality of customization now offered in sports team uniforms.
For customers’ shopping price only, we also offer stock uniforms and apparel items.
With Imperial Point you can choose virtually any uniform style, size or design. We have multiple custom options to offer on our website. If you have a specific design in mind or want to look like your favorite team, we will make it happen for you! In fact, we offer free custom mockups, that way we ensure you’re in love with the design and if you’re not, our graphic team will make sure to get your design just the way you like it.
For customers’ shopping price only, we also offer stock uniforms and apparel items.
Imperial Point is proud to present its Home Court Advantage. All of our custom sublimated uniforms are produced and sublimated in the United States of America! All of our fabrics are from American Mills. And with our ability to control our production, sublimation, and fabrics, we are able to provide the best products for your team.
For customers’ shopping price only, we also offer stock uniforms and apparel items.
